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My Passport Wireless Support

Learning Center

My Cloud personal cloud storage gives you anywhere access to all your photos, videos, music and files from all your devices; yet keeps it right where it belongs: securely under your roof and completely under your control.

Check out our software, apps and helpful topics to learn how to maximize your personal cloud storage experience.

How to add content to your drive from a computer

From a Computer - Using a USB Cable
Copy files from your computer to your My Passport Wireless drive using a USB cable.
This is the fastest way to get content onto your drive.

  1. Connect your My Passport Wireless drive to your computer using a USB cable.
  2. Open Windows Explorer (PC) or the Finder (Mac).
  3. Access the drive:
    • Windows PC: In the left pane of Windows Explorer, click the My Passport Wireless drive.
    • Mac: In the left pane of the Finder, go to the Devices section and click the My Passport Wireless drive.
  4. Drag files from your computer to the drive.

From a Computer - Using a Wireless Connection
Wirelessly copy files from your computer to your My Passport Wireless drive.

  1. Go to your computer's Wi-Fi settings and connect to the My Passport Wireless network. Default name is MyPassport.
  2. Open Windows Explorer (PC) or the Finder (Mac).
  3. Access the drive:
    • Windows PC: In the left pane of Windows Explorer, click Network and then click MyPassport.
    • Mac: In the left pane of the Finder, in the SHARED section, click MyPassport.
  4. Drag files from your computer to the drive.

How to add content to your drive from an iPhone or iPad

Upload photos and videos from your Camera Roll to your My Passport Wireless drive.

  1. Make sure the WD My Cloud app is installed on your iPhone or iPad.
  2. In the WD My Cloud app, tap Public at the bottom of the left pane.
  3. In the top right corner of the Public pane, tap the three horizontal dots and then tap Add Photo.
  4. Tap Camera Roll.
  5. Select photos and tap the upload icon.

How to add content to your drive from an Android Smartphone or Tablet

Upload photos, videos, music, and files to your My Passport Wireless drive.

  1. Make sure the WD My Cloud app is installed on your Android device.
  2. In the WD My Cloud app, tap the action icon (three vertical squares) in the top right corner, and then tap Upload.
  3. Tap a source (Gallery or Music).
  4. Select files and tap the upload icon.

How to add content to your drive from an SD Card

From an SD Card – Using Your Computer
Import all or selected files on an SD card to your drive.

  1. Go to your computer’s Wi-Fi settings and connect to the My Passport Wireless network. Default name is MyPassport.
  2. Open Windows Explorer (PC) or the Finder (Mac).
  3. Access the drive:
    • Windows PC: In the left pane of Windows Explorer, click Network and then click MyPassport.
    • Mac: In the left pane of the Finder, in the SHARED section, click MyPassport.
  4. Insert the SD card into your My Passport Wireless drive. 
    The SD card contents will be available in the SD share.
  5. Drag files from the SD card to the My Passport Wireless drive.

From an SD Card – Using the WD My Cloud Mobile App (iOS)
Import all files on an SD card to your drive using the WD My Cloud mobile app.

  1. Make sure the WD My Cloud app is installed on your mobile device.
  2. Insert the SD card into the My Passport Wireless drive.
  3. On your mobile device, launch the WD My Cloud mobile app.
  4. Tap the menu icon in the top left corner.
  5. In the Already Added section, swipe MyPassport and tap the settings icon.
  6. Tap SD Card, and then tap Import.

From an SD Card – Using the WD My Cloud Mobile App (Android)
Import all files on an SD card to your drive using the WD My Cloud mobile app.

  1. Make sure the WD My Cloud app is installed on your mobile device.
  2. Insert the SD card into the My Passport Wireless drive.
  3. On your mobile device, launch the WD My Cloud mobile app.
  4. Tap the menu icon in the top left corner.
  5. In the Devices section, tap the settings icon.
  6. Tap SD Card Import, and then tap Import.

How to add content to your drive from a Wi-Fi Camera

Transfer photos from your Wi-Fi compatible camera to your My Passport Wireless drive.

  1. Make sure your computer is connected to the My Passport Wireless Wi-Fi network.
  2. Open a browser window and enter the URL to launch the My Passport Wireless dashboard:
    • Windows: mypassport
    • Mac: mypassport.local
  3. Click Admin.
  4. Turn on FTP Access.
  5. Transfer photos: The steps for transferring photos depend on your particular camera. It’s important that you set up a wireless connection between your camera or its wireless transmitter and the My Passport Wireless Wi-Fi network. 

    Key info:
    • Default name of the My Passport Wireless Wi-Fi network: MyPassport
    • Default IP address: 192.168.60.1
    • Passive mode: Disabled
    • Proxy server: Disabled
    • Target folder/path (case sensitive): /Public
    • Login method/name: Anonymous (no password required)

  6. If necessary, refer to the documentation for your camera.

Back It Up

Protect your data by backing up files stored on your computer to the My Passport Wireless drive.

Back Up File Categories Using WD SmartWare

  1. Download and install the WD SmartWare software on your computer.
  2. Connect your computer and your My Passport Wireless drive with a USB cable.
  3. Launch WD SmartWare and select your My Passport Wireless as the backup destination.
  4. Click the Backup tab.
  5. Make sure that WD SmartWare is set to perform a category backup.
  6. Click Advanced View and select the file categories you want to back up.
  7. Click Apply Changes.
  8. Click Enable Backup.

Back Up Files and Folders Using WD SmartWare

  1. Download and install the WD SmartWare software on your computer.
  2. Connect your computer and your My Passport Wireless drive with a USB cable.
  3. Launch WD SmartWare and select your My Passport Wireless as the backup destination.
  4. Click the Backup tab.
  5. Make sure that WD SmartWare is set to perform a file backup.
  6. Select files and folders.
  7. Click Apply Changes.
  8. Click Enable Backup.

Back Up Data with Windows Backup

Back up data to the drive using Windows Backup - a feature in Windows 7 (Professional and Ultimate).

  1. Connect your computer and your My Passport Wireless drive with a USB cable.
  2. On your PC, click Start > Control Panel.
  3. In the System and Security category, click Backup Your Computer.
  4. Click Change Settings and follow the steps in the wizard.
  5. When prompted to select where you want your backup saved, click My Passport, and then click Next.
  6. When prompted, select an option, and then click Next. 
    Note: If you selected the option to choose files yourself, select the appropriate files, and then click Next.
  7. Click Save Settings and Exit.
  8. Click Back Up Now.

Access Your Content

PC/Mac

  1. Go to your computer's Wi-Fi settings and connect to the drive's network (default name: MyPassport).
  2. Open the My Passport Wireless dashboard by entering the URL in your browser: mypassport (Windows) or mypassport.local (Mac).
  3. Click Wi-Fi.
  4. In the Wi-Fi Network box, turn the switch On.
  5. Select the network you want to connect to.
  6. In the Wi-Fi network dialog:
    • Enter a password if required.
    • Select the Share content on this network checkbox to allow anyone connected to the network to access files on your drive.
    • Click OK.

iPhone/iPad

  1. Go to your mobile device's Wi-Fi settings and connect to the drive's network (default name: MyPassport).
  2. Launch the WD My Cloud mobile app.
  3. Make sure your My Passport Wireless drive (default name: MyPassport) is listed as an Already Added device. To access the Already Added section, tap the menu icon in the top-left corner of the screen. 
    Note: If you have not previously connected to this drive, tap the drive's plus sign (+) in the Found in Network section. Then tap a user account name (default: admin).
  4. In the Already Added section, swipe the name of your drive and tap the settings icon.
  5. Tap Wi-Fi, and then turn on Connect to Internet.
  6. Select a network and enter a Password if required.
  7. Turn on Share Content to allow anyone connected to the network to access files on your drive.
  8. Tap Join.

Android Smartphone/Tablet

  1. Go to your mobile device's Wi-Fi settings and connect to the drive's network (default name: MyPassport).
  2. Launch the WD My Cloud mobile app.
  3. Make sure the My Passport Wireless drive (default name: MyPassport) is listed in the Devices section. To access the Devices section, tap the menu icon in the top-left corner of the screen. 
    Note: If you have not previously connected to this drive, tap the drive's plus sign (+) in the Found in Network section. If you have not previously connected to this drive, tap the drive’s plus sign (+) in the Found in Network section. If prompted, tap a user account name (default: admin).
  4. In the Devices section, tap the settings icon to the right of your drive.
  5. Tap Wi-Fi, and then turn on Connect to Internet.
  6. Select a network and enter a Password if required.
  7. Turn on Share Content to allow anyone connected to the network to access files on your drive.
  8. Tap Connect.

Direct Connection

  1. On your mobile device or computer, open the list of available Wi-Fi networks.
  2. Connect to the My Passport Wireless Wi-Fi network (default name: MyPassport).

USB Connection

Connect your computer and your My Passport Wireless drive with a USB cable. 
The drive's Wi-Fi functionality is disabled with this type of connection.

Secure Your Drive and Its Network

Secure the My Passport Wireless Wi-Fi network

Secure access to the My Passport Wireless network with a password.

  1. On your computer, open the list of Wi-Fi networks and select the My Passport Wireless drive (default name: MyPassport).
  2. Open the My Passport Wireless dashboard by entering the URL in your browser: mypassport (Windows) or mypassport.local (Mac).
  3. Click Wi-Fi.
  4. In the My Passport Wireless box, click the settings icon.
  5. Select the Security Type.
    Note: Select WPA2 Personal if you know your device supports WPA2 encryption.
  6. Enter and then confirm your Wi-Fi password.

Secure the My Passport Wireless Dashboard

Secure the My Passport Wireless dashboard used to maintain your drive.

  1. On your computer, open the list of Wi-Fi networks and select the My Passport Wireless drive 
    (default name: MyPassport).
  2. Open the My Passport Wireless dashboard by entering the URL in your browser: mypassport (Windows) or mypassport.local (Mac).
  3. Click Admin.
  4. Turn on Settings Password, and then enter and confirm your password.

Lock the USB Port

Lock the drive so that it's inaccessible when connected to your computer with the USB cable. 
Note: Although locked, the drive is still accessible through a Wi-Fi connection.

  1. On your computer, open the list of Wi-Fi networks and select the My Passport Wireless drive (default name: MyPassport).
  2. Open the My Passport Wireless dashboard by entering the URL in your browser: mypassport (Windows) or mypassport.local (Mac).
  3. Click Hardware.
  4. Turn on Drive Lock.

Stream Content to Media Players and Other DLNA Devices

Use the My Passport Wireless drive as your home's media server to stream photos, music and videos to DLNA-compatible devices.

  1. Go to your computer's Wi-Fi settings and connect to the My Passport Wireless network. Default name is MyPassport.
  2. Open the My Passport Wireless dashboard by entering the URL in your browser: mypassport (Windows) or mypassport.local (Mac).
  3. Click Media.
  4. Turn on Streaming.
  5. Click Wi-Fi.
  6. In the Wi-Fi Network box, turn the switch On.
  7. Select your home network.
  8. In the Connect to Wi-Fi dialog:
    • Enter a password if required.
    • Select the Share content on this network checkbox to allow anyone connected to the network to access files on your drive.
    • Click OK.
  9. Play your content: 
    From a media player 
    Follow these general steps to set up media players (including WD TV and WD Media Players), digital picture frames, Blu-Ray players, network-connected TVs and digital media adapters to access media stored on your My Passport Wireless drive:
    • Follow the instructions provided with your media player to proceed through the initial setup or installation of drivers.
    • Using the navigation feature on your player, scan and detect the My Passport Wireless drive on your network. 
      To get the name of your drive: On the dashboard, click Admin and check the Device Name.
    • Depending on your player, you might need to access a settings/network setup page in the user interface to link the player with the drive. See your player's instructions for specific details.

From a DLNA-compatible device 
Follow the instructions provided by the device manufacturer to connect it to your Wi-Fi network so you can access the content on your My Passport Wireless drive.

Access Your Content

  1. Make sure that:
    • You installed the WD My Cloud mobile app.
    • Your mobile device is connected to the My Passport Wireless Wi-Fi network.
  2. Launch the WD My Cloud mobile app.
  3. Make sure the My Passport Wireless drive (default name: MyPassport) is listed as an available device. 
    Note: If it isn't, tap the drive's plus sign (+) in the Found in Network section. If prompted, tap a user account name (default: admin).
  4. Navigate to your content and tap to view or play.

From a Computer - Using a Wireless Connection

  1. Go to your computer's Wi-Fi settings and connect to the drive's network (default name: MyPassport).
  2. Open Windows Explorer (Windows) or the Finder (Mac).
  3. Access your content:
    • Windows: In the left pane of Windows Explorer, click Network and then double-click MyPassport.
    • Mac: In the left pane of the Finder, in the SHARED section, click MyPassport.
  4. Navigate to your content and tap to view or play.

From a Computer - Using a USB Cable

  1. Connect your My Passport Wireless drive to your computer using a USB cable.
  2. Open Windows Explorer (PC) or the Finder (Mac).
  3. Access your content:
    • Windows PC: In the left pane of Windows Explorer, click the My Passport Wireless drive.
    • Mac: In the left pane of the Finder, go to the Devices section and click the My Passport Wireless drive.
  4. Navigate to your content and tap to view or play.

Contact Support

  • NAS
    (855) 842-5370
  • Warranty Support
    1 (800) 275-4932
  • General Support
    1 (800) 275-4932